Customer keeps asking me to match Amazon prices on inventory I got from a local distributor

Had a lady in my shop yesterday wanting me to price match a welder she found on Amazon for $180 less than my cost from Grainger. How do y'all handle people who don't get that local suppliers can't beat Bezos on price?

2 comments

2 Comments

averywright6d ago

Man I just started telling people straight up "look, I get it, Amazon's cheap but if something breaks you're waiting a week for a replacement and dealing with their return bots. I can have a new one in your hands today and I'll help you swap it out myself." That's worked way better than trying to win on price.

michaeljones6d agoMost Upvoted

Nah but that argument falls apart quick when you're talking about something that rarely breaks. Like I buy my monitors and keyboards off Amazon because they're literally the same thing you stock and if a keyboard dies after 2 years Amazon's customer service will actually refund me half the time. Plus the average person isn't swapping out a motherboard or graphics card every 6 months. Most people buy a computer and use it for 4 years without touching the inside. So your whole "I'll help you swap it" pitch is kinda wasted on someone who just wants a prebuilt that works out of the box. And let's be real, you can't compete with Amazon's 30 day return window no questions asked. If I buy something from you and decide I hate it after 2 weeks, I'm stuck with it or paying you a restocking fee. That's a real risk people think about.