Tried that new POS system advertised to Amarillo shops... total disaster

I finally bit the bullet last month and swapped out my old Square setup for this new tablet-based POS that was all over the local small biz Facebook groups. The sales guy swore it would handle my inventory and customer emails better, so I paid $1,200 for the bundle. Three days in, the card reader kept dropping payments on the floor, and customers were standing around awkward while I rebooted the tablet twice a shift. The 'free' support line put me on hold for 45 minutes each time, then blamed my wifi even though I tested it at 150 Mbps. I ended up boxing it all up and going back to Square after losing maybe $400 in missed sales that week. Has anyone else around here tried one of those cloud-based systems and had it flop this bad?

2 comments

2 Comments

park.riley4d ago

Square's been solid for me too @james_butler, had a similar mess with a cloud system that kept losing transactions during lunch rush. The "blame your wifi" line is pure frustration when your speed is fine.

james_butler5d ago

Man that sucks. The "blame your wifi" trick is their go to excuse. I had almost the same deal with a cloud system last year, ended up just switching back to Square after a week of headaches.