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My barber in Austin mentioned he stopped asking 'what do you want' and now just asks 'what don't you want'

He told me last week that switching the question from a blank slate to a specific boundary cut his consultation time in half and made clients way clearer, so have any of you tried a similar flip in how you start a conversation?
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3 Comments
walker.hayden
My barber in Portland did something similar - he started asking "what's the one thing you definitely don't want me to do" before anything else. It actually helped because I'd just say "no bowl cut" and then we'd figure out the rest real quick. @kaiblack I get how it could feel awkward at first but once you get used to it, it's way better than staring at yourself in the mirror trying to describe a picture from your head that doesn't exist.
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wright.jesse
Sounds like a great way to get a haircut you don't hate. Should we ask our bosses what not to do at work?
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kaiblack
kaiblack3mo ago
Wouldn't that just make everything awkward?
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