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My shop foreman insisted on using a torque wrench for every single stem bolt, which I thought was overkill until I saw a carbon steerer tube crack on a bike that was just 'hand tight'.
He said 'if you can feel it, it's too much' and after seeing that $800 fork get ruined last month, I have to admit he was right, so what's the one shop rule you all thought was silly but now follow religiously?
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