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Overheard a customer at the shop say he rides his carbon frame with a cracked seat tube

He was picking up a new chain and mentioned he's been riding his road bike for months with a visible crack near the clamp. Said he 'just keeps an eye on it.' I didn't say anything, but it's been on my mind all week. That's a catastrophic failure waiting to happen, right? How do you guys handle customers who ignore serious safety issues?
4 comments

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4 Comments
jones.angela
That mindset is everywhere, people ignoring clear warning signs. They treat a cracked frame like a weird engine noise, thinking it'll just go away. It's a special kind of stubborn that ends with a trip to the ER.
4
palmer.jana
Sometimes you gotta push things to the limit to see what they can really take. Not every weird noise means the whole thing is about to blow.
4
carr.brian
carr.brian2mo ago
Oh man @jones.angela nailed it, I had a guy bring in a frame split right down the middle once.
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nina_lane16
palmer.jana's right that some people push things too far, but there's a big difference between testing limits and ignoring a crack that could snap mid-ride. That seat tube is basically holding your whole body up, and a crack near the clamp is asking for a face full of pavement. At some point being stubborn about a frame is just gambling with your teeth and collarbone.
2