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A lady in her 80s called me a wizard for fixing her email
I was at her house in Tempe last week to swap out a hard drive, and she just needed her email set back up. I showed her the new icon on the desktop and she said, 'You know, you're a wizard to me.' It was such a simple fix, but it meant the world to her. Anyone else have a customer who made a tiny job feel huge?
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claireo673mo ago
Oh man, that's the best feeling. I read an article once that called this kind of thing "everyday magic," where a simple tech fix feels like a superpower to someone who doesn't get it. It really shows how much we take for granted. That lady probably felt so relieved to be back in touch with people. Those little wins make the whole job worth it, lol.
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jenny_sullivan973mo ago
My grandma still calls her computer hard drive "the big beige box" and thinks Google is a person. I once spent twenty minutes walking her through how to find a saved photo, only to realize she'd been clicking on the picture of a folder icon on her desktop background wallpaper. The "everyday magic" was me not screaming into a pillow that day.
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morgan51216d agoMost Upvoted
Yeah, that "everyday magic" phrase really hits. I saw a video essay not too long ago called "The Wizard of OS" and it talked about how we basically live in a world where humans have built this crazy tech that most of us just take for granted. It's wild to think that what's normal to us is basically sorcery to someone who didn't grow up with it. Like you said, those little wins where you fix something simple are a huge deal for them. It puts your own knowledge in perspective, you know?
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