I stopped keeping every customer's old hard drive and it cost me a $600 data recovery job in Tucson

Wendy Bell · 2026-10-02T01:50:02.510854+00:00

For three years I held onto every pulled drive for 90 days, then a guy at a shop in Tucson told me that was why my shelf looked like a junk pile and my office smelled like burned plastic. So I switched to drilling them out the same day the ticket closes, and last month a customer came back begging for baby photos off a drive I'd already destroyed. I felt sick about it, but honestly the liability of holding someone's data forever is worse than the one in a hundred scramble. Do you all shred on the spot or make people sign off first?

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I stopped keeping every customer's old hard drive and it cost me a $600 data recovery job in Tucson | Computer Technicians - Opinions Matter