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My mentor told me to quit over-directing clients at the shampoo bowl, and she was right
I always walked every client through each step at the bowl, tilting their head where I wanted, telling them when to lean back, warning them about the water temp, and I thought that was good service. Last month my mentor watched me do a color client and pulled me aside saying, "You're treating grown adults like they can't handle a rinse, just tell them once to lean back and let them breathe." I tried it the next day and the whole appointment felt calmer, so how do you all handle the quiet parts of a service without making clients feel ignored?
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kaip1122d ago
That line about treating grown adults like they can't handle a rinse hits way too close to home. I used to narrate the shampoo bowl like I was giving a safety demo on a flight, next thing you know I'm telling people to brace for a splash of water like we're about to hit turbulence. Took me way too long to figure out that most folks just want to close their eyes and chill for five minutes, not get a play by play. Now I say my one thing up front, the lean back and the temp check, then I shut up and let the water do the talking. Honestly my clients seem happier and my throat hurts less by the end of the day, so everybody wins.
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