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Tried a new color remover on a client's dark brown and it turned neon orange

Client wanted to go platinum from a level 3 box dye. Used the Pravana Zero Lift system, followed the timing exactly. Instead of lifting to yellow, it stripped to this bright, patchy orange all over. Had to do two rounds of a blue based toner just to get it to a pale peach. Anyone know a better remover for stubborn artificial pigment that won't leave this much warmth behind?
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3 Comments
nguyen.dylan
Look at the bright side, at least it's not green. Orange is a normal stage for dark dye to lift to, even if it's not the one you wanted. The toner did its job in the end.
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the_abby
the_abby1mo ago
Try a direct dye remover first next time.
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sullivan.abby
Might wreck your hair's condition though...
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