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A CSR at my bank told me to stop saying sorry so much and it fixed my calls
A rep at my bank in Boise listened to a recording of me on a support call 3 weeks ago and said I said sorry 9 times in 2 minutes. She told me to cut it out and just state the problem. I tried it on my next call about a $40 fee and the guy had it waived in 4 minutes. So now I open with the account number and the issue, nothing else. What lines do you use when you want to move a call along without sounding rude?
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olivia_perry20d ago
Sorry 9 times in 2 minutes, ouch, feel that.
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