Called Comcast and the Geek Squad in the same week. Night and day difference.

I had a router issue last month and had to deal with Comcast's customer service first. They kept me on hold for 45 minutes, then transferred me twice, and finally told me to buy a new modem for $150. I hung up and called Geek Squad at Best Buy instead. The guy there spent 20 minutes walking me through resetting my network settings over the phone. Turns out it was just a software glitch and I didn't need anything new. Comcast acted like I was bothering them while Geek Squad seemed like they actually wanted to help. Has anyone else had better luck with third party support over the actual company?

2 comments

2 Comments

keithbennett7d ago

Man Comcast always acts like you're a huge inconvenience for calling them. Geek Squad sounds like they actually give a damn, glad they got you sorted without having to drop $150 for nothing.

torres.leo7d ago

My Geek Squad bill from last year was basically a receipt from two separate visits for "we fixed it by turning it off and on again" and they still charged me $99 each time. So I feel that pain about dropping $150 for nothing, because I did it twice before I learned my lesson. Sometimes I think the Geek Squad guys are just as confused as I am, but at least they smile while they're charging you. I must be the only guy who pays someone to plug in a router because I keep tripping over the cords. Good on you for finding someone who actually solved it without the markup.