Had a fridge die on me last Friday... lost all my groceries

My 3 year old fridge just stopped cooling out of nowhere last Friday evening. I came home from the store with a $200 haul and found everything warm inside. Called the company's support line and they put me on hold for 45 minutes before saying they'd send a tech next Thursday. Has anyone else dealt with a warranty claim that takes forever?

2 comments

2 Comments

the_john4d ago

Took photos of everything and emailed their CEO - got a check within a week.

gavin_knight392d ago

You document everything? Take photos and keep all receipts. I had the same runaround with a warranty claim once, so I sent them to the BBB and got a fast replacement.