Had the worst customer service week of my life at a coffee chain last month

I went to the same drive-thru three days in a row and each time they got my order wrong. On day three I just asked for a plain black coffee and they still handed me a latte with caramel. Has anyone else had a streak like that with a place you used to like?

2 comments

2 Comments

the_susan12d ago

Oh man, I had a friend who went through something similar but at a donut place. She ordered a dozen glazed donuts for a work meeting, got there, and they handed her a box of only chocolate cake donuts. She went back inside, told them nicely, and the girl at the counter just shrugged and said "that's what we have left." My friend didn't even argue, just walked out. Now she won't go to that chain at all. It's wild how one bad week can just ruin a place you used to actually like.

benflores11d ago

That's the thing about these chain places these days, the customer service has gotten SO inconsistent. It's like they hire people who genuinely do not care about the job or the customer, and then management just lets it slide because they can't keep staff. Your friend's story is the PERFECT example of that "whatever" attitude that's spreading everywhere. One bad interaction with an employee who just shrugs and doesn't try to fix a simple mistake is enough to make you never want to give them your money again. It's a race to the bottom now, where businesses save a buck by paying minimum wage and then wonder why nobody wants to come back.