rosed32•1mo agoMost Upvoted

Hit 500 returns processed in one shift and I'm still confused if that's good or bad

Last Saturday at the big box store I work at, I processed 500 customer returns in a single 8 hour shift. Management told me that's a record for our location, but my coworker said it just means I'm making it too easy for people to bring stuff back. I kept thinking about how half those returns were from people who bought things they clearly didn't need, while the other half were legit broken items. Does hitting a high number like that mean I'm awesome at customer service or just enabling bad shopping habits? What do you guys think, is speed the real goal or should we be slowing down to check each return more carefully?

2 comments

2 Comments

sandragonzalez1mo ago

at my old job we actually had a weekly "return rate" target and hitting 500 in a shift would have been seen as awesome because it cleared the backlog fast. but your coworker has a point too, my manager always said fast processing is fine as long as you're not skipping the condition check. i'd say you're doing great because you're keeping customers happy and the line moving, just don't let speed make you miss the damaged items that should be flagged.

cole_hall1mo ago

yeah exactly, i've been in that spot where you're crushing the numbers but then a supervisor pulls a damaged box out of your stack and suddenly you're getting a talking-to. the sweet spot is finding the rhythm where you can glance at the condition while you're scanning, like a quick once-over on the corners and seals before you hit accept. if you're averaging 500, that's probably already happening naturally, but maybe keep an eye out for anything that looks resealed or has water damage, those are the ones that'll bite you later. your coworker might just be worried about standards slipping, but honestly if you're not getting returns come back as complaints, you're probably fine.