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I actually prefer calling a company over using their live chat now
Used to be all about live chat, thought it was faster and easier. But after dealing with Comcast's chat bot for 45 minutes last month trying to sort out a billing error where they charged me $78 extra, I gave up and called. Got a real person on the line in under 2 minutes who fixed it right there. People act like calling is ancient history but I've noticed the chat agents are usually juggling like 4 customers at once and can't actually fix anything beyond the basics. The phone folks at least have authority to do stuff most of the time. Maybe I've just had bad luck with chat but that Comcast thing flipped my thinking. Anyone else found that calling works better for actual problems?
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burns.richard1mo ago
Multitasking while waiting is a total myth anyway.
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