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I used to call Comcast every time I had a billing error, now I just use their online chat and get it fixed in half the time
After 3 tries last week where the chat agent fixed a mistaken $45 charge on my bill in just 8 minutes, I honestly don't get why anyone would sit on hold for 45 minutes anymore, have you switched to chat for service issues yet?
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keithbennett1mo ago
Bro that's wild because I literally just had the opposite experience. Tried chat last month for a $12 overcharge and the agent straight up ghosted me after 20 minutes. Had to start over with a new rep who then said they couldn't fix it and I needed to call. Made me waste an hour total. You think those 8 minute fixes are the exception or the new normal? Seems like their chat system is hit or miss depending on which agent you get.
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parker_davis411mo ago
Were you able to screenshot the whole chat convo? I started saving mine just in case an agent tries to ghost me or say something different than what was promised earlier.
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