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Remember when you could call a store and a person would just pick up?
Had to call the hardware store in town last week about a special order. Got stuck in that automated loop for ten minutes, pressing buttons just to hear 'I'm sorry, I didn't get that.' Finally got a human, but it felt like a victory. Makes me miss the old family-run place where you'd just ask for Frank. Anyone else feel like you have to fight the phone system before you even get to your problem?
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hugo_hayes7mo ago
Honestly, it's just a phone menu. We waste more time scrolling on our phones every day. Sure, it's a small pain, but calling it a "fight" feels a bit much. The old way was nice, but getting a person in a couple minutes is still pretty normal service.
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clark.claire7mo ago
Forget the phone menu, it's the bad voice recognition that kills me. You just end up yelling "representative" at your steering wheel. That's the part that makes a simple call feel like a battle.
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willow_martin6mo ago
Ugh, totally. That voice recognition is the worst part, like @clark.claire said. I just start mashing zero. Last time I had to call my bank, it straight up hung up on me after three tries. Felt like the machine just gave up.
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