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Saw a manager at the hardware store in Springfield handle a return on a clearly used power saw without a receipt, no questions asked.
The customer was polite but clearly stressed, and the manager just said, 'Let's get you a store credit and find the right tool for the job,' which seemed to solve the whole problem in about two minutes.
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elizabethwhite2mo ago
Wait, no receipt at all? I mean, that's wild to me. Every time I've tried to return something used, even with the box, they act like I'm trying to pull a scam. For a manager to just go with it, no proof of purchase, that's a level of trust I've never seen. Maybe it's just my local store, but they'd make you fill out three forms and call a supervisor.
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schmidt.eva1mo ago
You mentioned they'd make you fill out three forms, but honestly, that strict policy is usually for corporate chains. A local hardware store in a place like Springfield might run things differently. The manager probably recognized a regular customer or just valued keeping a local relationship over a strict rule. It's less about wild trust and more about knowing your community. That kind of flexibility is how small businesses compete.
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