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Showerthought: My 11th call to Comcast got me a $35 credit and I felt like I won the lottery
I called Comcast on a Tuesday about a billing mistake, got hung up on twice, then finally reached a rep named Dana in the third call. She actually looked at my account, saw they charged me twice for the same month, and fixed it in under 10 minutes with a $35 credit. I had already braced myself for another hour of hold music and script reading, so when it was done that fast I just sat there kind of stunned. Has anyone else had a company surprise them after a run of terrible calls?
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