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The $12 refund that turned into a phone call from a real person
Last Tuesday I spent 40 minutes on hold with my internet provider because a $12 charge showed up that I never signed up for. Instead of arguing, I calmly asked the rep to walk me through the account line by line, and she found a hidden add-on from 6 months ago, removed it, and credited me back. Has anyone else had luck just asking a rep to slow down and explain the bill instead of jumping straight to demanding a manager?
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