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The Staples manager in Boise asked me one question about my receipt, and I stopped doing returns the lazy way
I used to just hand over the item and say "I want my money back" with zero explanation, but after she quietly asked "can you tell me what went wrong so we can fix it?" I started writing one line on the back of every receipt before I walk in, and honestly my returns have gone from 20 minute standoffs to about 3 minutes flat, so does anyone else prep a note before talking to the service desk?
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