Three hours for a return label at the UPS store in Austin

I bought a desk lamp online and it showed up with a cracked base. Simple right? Wrong. The seller's site kept erroring out on the return form, so I called their support and got bounced between four people. They finally emailed a label, but the QR code at the UPS store on South Lamar wouldn't scan, so the clerk had to manually type in a 28 digit code. Took me three trips and two phone calls just to ship a $35 lamp back. Has anyone else had a return take that long for something so small?

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