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Vent: I used to blow up at bad service, but a recent flight delay changed my mind.
I was stuck at the airport for hours because of a delay, and I saw two guys handling it totally different. One was yelling at the gate agent, red in the face, demanding stuff. The other was just chatting calmly, asking questions. Guess who got rebooked first? The calm guy. It got me thinking, I used to be the yeller, thinking you gotta make a scene to get help. But after watching this, I tried being nice next time my internet was out, and the tech was way more helpful. So here's the debate: is it better to be aggressive to get what you want from customer service, or does being patient and polite actually work better? What's your take from your own stories?
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