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Warning: I found out companies count a 40 second hold as a "quick answer," and now I check every wait time
I read a support industry report last week that said anything under 40 seconds gets logged as fast service, even if the person fixes nothing. Now I time my calls with a stopwatch app and I'm wondering if that's worth the hassle or if I should just email instead, what do you all do when a company swears their wait times are short?
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