wade915•7mo ago

Why a barista's firmness won me over

She politely said no to my extra shot request, and the coffee was so good I didn't miss it.

3 comments

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3 Comments

Real pros know when to say no.

8

My friend Mark at his old job got asked to work three extra projects. He said no and saved his team from burning out.

1

Setting clear boundaries early saves everyone from that crunch time panic.

6