A client told me I was too aggressive with their deep cleaning back in March

Back in March, a client at the office told me I was being too rough on their gums during a deep cleaning. I was just doing what I learned 15 years ago, scraping hard to get every bit of plaque off. But they were right, I was causing more irritation than needed for that specific case. So I switched to a lighter touch and smaller scalers on sensitive patients, and now I get way less bleeding and complaints. Has anyone else had to unlearn an old habit like that from a customer's feedback?

2 comments

2 Comments

the_jake4d ago

...and then you have the opposite problem where you get so used to being gentle you forget how to actually get the job done right. I had a similar thing with painting, a customer told me I was using too much primer so I went light and ended up with patchy coverage everywhere. Had to find that middle ground again, it's weird how one piece of feedback can throw your whole rhythm off for a while.

jesse2904d ago

Wait... you actually took a client's feedback and changed how you work fifteen years into the game? Most people I know would've doubled down just out of spite. I'm genuinely surprised you didn't just tell them your way was the right way and move on.