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My client's ad account got locked for a week and I had to explain it to them
This happened last month with a small bakery in Denver. Their Facebook ad account got flagged for a policy violation, which was a mistake on Facebook's end. The account was locked for a full seven days while we went through the appeal process. I had to call the owner and explain that all our campaigns were just paused, not deleted, and that we'd get the budget back. It was a real lesson in managing client expectations when a platform you don't control breaks. Has anyone else had a client's ad account wrongly suspended and found a good way to handle the talk?
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charlie_schmidt7mo ago
Always have a backup ad platform ready to go for these exact situations.
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joseph_murray87mo ago
Google Ads banned us last year.
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simon_sanchez586mo ago
Oh man, I used to think these things got sorted fast. After seeing a few friends go through it, I know now you just have to be straight with people about the wait.
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