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Our biggest client's ad account got shut down right before a holiday sale
We were managing a huge campaign for a furniture store in Phoenix, and their Facebook ad account just got disabled with zero warning (like, two days before their Black Friday push). We had to drop everything and basically live on the phone with Meta support for 36 hours straight. It turned out their business page had an old, broken link in the 'About' section that triggered an automated ban. Has anyone else had a client's account suspended over something that small?
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lee6272mo ago
Yeah, an old broken link causing that is wild. My buddy had a client's Instagram shop get flagged because their website's privacy policy page timed out once during a Meta bot crawl. The system just nuked the whole thing for "suspicious activity" and it took a week to fix. Makes you wonder what other tiny glitches can blow up an account.
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noah9142mo ago
Totally, it's crazy how fragile these automated systems are. I've seen accounts get locked because of a single expired SSL certificate during a routine check. The fix is always a pain, you basically have to crawl through every single link on your profile and make sure nothing 404s, even old tagged posts. Pro tip, set up a free uptime monitor on your key pages, like the privacy policy and contact page. It'll email you the second something goes down so you can fix it before the bots see it.
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iris_jones891mo ago
Guarantee some bot hiccup like that is flagging half the accounts people blame on shadowbans, @lee627.
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