Spotted a local agency running Google Ads for a client that had a completely broken website last week

The landing page was throwing 404 errors on every click, but they still had $3,000 in ad spend burning through, has anyone else had to tell a client their agency was just ignoring technical issues?

2 comments

2 Comments

the_jake27d ago

Pump the brakes a little here. A broken landing page is annoying sure but is it really that big of a deal? Maybe the agency was planning to fix it the next day or the client gave them bad info to work with from the start. $3,000 is a lot of money but sometimes things slip through the cracks and clients aren't exactly transparent about their own website issues either. I've seen plenty of cases where the client was the one holding up the fix and the agency just kept ads running waiting for them to approve changes. Not saying the agency is innocent but jumping straight to "they ignored it" feels like reaching for drama when we don't know the whole story.

joseph52927d ago

Nah, that's a lot of excuses. Three grand and a broken page for days? That's not a slip, that's neglect. Agencies charge premium rates for premium work. If the client was the problem, the agency should have said so upfront, not just kept collecting ad money. I've seen agencies ghost clients for weeks over minor edits. It happens way too often.