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My credit monitoring service failed me last month and I only found out from a fraud alert
I've been paying $15 a month to one of those big credit monitoring services for three years. Last month, someone opened a credit card in my name at a Best Buy in Houston. The monitoring service never sent me a single notification. I only found out because the bank's fraud department called me about a suspicious charge on my report. When I called the monitoring service, they said the account opening was too small to trigger their alert system. That's the whole point though, catching small things before they become big problems. I canceled my subscription the next day and now I just freeze my credit with all three bureaus for free. Has anyone else had a similar experience with these paid services?
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emery_craig1mo ago
The "too small to trigger" excuse is total garbage. I'd bet money those services have a dollar threshold built in on purpose. Low enough to keep false alarms down for their metrics. High enough to let real fraud slip through so they don't have to actually work. Makes their numbers look good for investors.
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jones.blake1mo ago
Wait, you're saying they actually told you the threshold number out loud? That's wild. Like, they straight up admitted to having a specific dollar amount that's small enough to ignore? I always figured it was some vague internal policy, not something they'd just volunteer to a customer. That kind of admission basically proves your point about the metrics game, doesn't it? It's one thing to suspect they're doing math on their end, but another to hear them confirm they're letting real losses slide on purpose. Honestly, that detail makes me want to check my own statements for any tiny charges I might have just written off as noise.
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