Had a client tell me my extractor was leaving tracks on her face last Tuesday...

She said I was pressing too hard and dragging across her T-zone instead of lifting straight up, so now I angle the tip at 45 degrees and pulse instead of holding it down, has anyone else dealt with clients who hate the traditional extraction method?

2 comments

2 Comments

umak891mo ago

Is it just me or does this whole thing tie into how people react to any kind of routine being changed up? Like my mom freaks out if I fold her towels differently than she does, and my buddy literally stopped going to his barber because the guy switched from straight razors to clippers for his neckline. People get set in their ways and tiny details feel huge to them, especially when it's on their face or something personal. Your client probably has a whole mental checklist of how extractions should go, so any little tweak feels wrong at first. It's wild how something as simple as a 45 degree angle can throw off someone's whole vibe, but humans are weird like that.

noah9141mo ago

You ever read that study about how people's brains literally light up differently when they see their own face being touched compared to someone else's face? It came out a couple years back, I think from some university in the UK. Basically, the nerves in your T-zone are wired way more sensitive than you'd think, so any dragging or pressure that feels fine to the esthetician feels totally different to the client. That might explain why your traditional method felt aggressive to her.