Managers who push for fast repairs are killing our craft

Rushing through jobs just leads to repeat calls and mad customers! We have to stand our ground and do the work right, even if it takes longer.

3 comments

3 Comments

gavin_thomas522mo ago

In our Dayton shop, we cut average repair time by 25% after updating our diagnostic tools... Our repeat call rate dropped because we fixed things right the first time. Yeah, constant rushing is bad, but a steady pace with good processes works. We keep quality checks at each step so nothing gets missed. Sometimes a faster repair just means less waiting around for the customer. It’s not about cutting corners, it’s about being efficient.

benlewis2mo ago

Wondering if part of the efficiency gain @gavin_thomas52 mentioned actually comes from techs thinking clearer when they aren't stressed about slow tools. Better diagnostic flow might mean less mental clutter, so they spot the real issue faster. It's not just speed for the customer's sake, it's speed that lets the mechanic focus better. Have you noticed your techs making fewer of those head-scratching guesses with the new system?

wren_hunt131mo ago

My old boss in Cleveland used to make us use these ancient scanners that took ten minutes just to boot up. The techs would start guessing at codes before it even finished loading, just to feel like they were doing something. Half the time they were wrong and had to backtrack. A smooth process definitely stops that panicked guesswork.