My mentor's honesty lesson clashes with today's sales targets

I still hear his voice in my head every time a manager pushes for extra charges.

2 comments

2 Comments

Yeah, I've been there. My old boss used to say 'build trust, not bills,' but then quota day hits. I found that being upfront about optional add-ons actually builds repeat business. Like, instead of pushing a warranty, explain what it covers and let them choose. It feels slower, but your clients come back because they know you're not just after their wallet.

wyatt8511d ago

But does that old school advice actually pay the bills now? Seems like a nice idea that gets run over by real numbers.