My mentor's honesty lesson clashes with today's sales targets

I still hear his voice in my head every time a manager pushes for extra charges.

4 comments

4 Comments

Yeah, I've been there. My old boss used to say 'build trust, not bills,' but then quota day hits. I found that being upfront about optional add-ons actually builds repeat business. Like, instead of pushing a warranty, explain what it covers and let them choose. It feels slower, but your clients come back because they know you're not just after their wallet.

the_charles1mo ago

My barber does that with hot towel shaves.

wyatt8512mo ago

But does that old school advice actually pay the bills now? Seems like a nice idea that gets run over by real numbers.

lee6271mo ago

Honestly, my sales numbers look like a rollercoaster some months because I just can't bring myself to lie about a needed part. Tbh, I've watched guys who upsell every little thing make a quick buck, but then their phone stops ringing. Ngl, it feels good when a customer calls back and asks for you by name because you didn't try to scare them into a full repipe for a simple fix. The short term pressure is real, but so is the long term peace of mind from not hating yourself in the mirror.