A customer in Denver taught me a lesson about pattern matching the hard way

I was installing some nice patterned carpet in a basement last month, and this older guy kept pointing out where my seams weren't lining up perfectly. He pulled out a tape measure and showed me an 1/8 inch gap, then just stared at me. Has anyone else run into homeowners who are way more picky than you'd expect for a residential job?

2 comments

2 Comments

zara4472d ago

Man that 1/8 inch thing kills me. I had a guy in Oregon pull out a laser level to check my baseboard trim in a basement that was totally out of square. He spent 15 minutes showing me how the floor dipped 3/16 of an inch in one corner like I was supposed to cry about it. I just told him "sir, this is a concrete slab in a 1970s house, not a surgical table." Some people watch too many HGTV renovation shows and think every seam needs to be perfect like it's a museum. Honestly sometimes I wonder if they're just bored and looking for something to critique.

uma_baker882d ago

Used to roll my eyes at people like that until a job in Boulder last year changed my mind. Customer had me lay the same carpet three times because her seam wasn't matching her old 1960s living room perfect. Was mad at first but then she showed me photos of the original install from when she was a kid. Turned out her dad had done it himself and she wanted it exactly like his work. Taught me those little measurements sometimes mean more than just being picky. Not every customer is just bored some of them have real reasons you don't see at first.